"Melaka emerged as the state contributing "MOST INITIATIVES" which received recognition for the reform of public service delivery through the application of H.E.M.A.T. values, involving 35 initiatives" - Datuk Seri Utama Ab Rauf Yusoh, Chief Minister of Melaka.
The Melaka State Government under the administration of Datuk Seri Utama Ab Rauf Yusoh continues to shine in its efforts to satisfy the RAKYAT. It involves 35 initiatives through the application of H.E.M.A.T. values:
H. Hijrah Tata Kelola (Governance Migration)
E. Empati Rakyat (People's Empathy)
M. Minda Pekin (Beijing-Minded)
A. Apresiasi Inovasi (Appreciation of Innovation)
T. Telus Pentadbiran (Transparent Administration)
Among the 35 initiatives brought by the Melaka state government are the Melaka State Digital Village, the People's Representative for the People (WRUR) Program, and the Digitalization of Melaka State Islamic Cemeteries.
Melaka State Digital Village
Melaka was formerly the sole state selected to lead in the execution of the digital village initiative, a more structured approach to community administration.
The Melaka Digital Village Initiative is a concept proposed by the Chief Minister of Melaka, who introduced the Melaka Digital Village project's execution during the 145th Menteri Besar and Chief Ministers Meeting, which was led by Prime Minister Datuk Seri Anwar Ibrahim on 5 February 2025.
The concept centered on creativity in handling rural community matters via 'digitalization' has made progress and garnered interest among Ministers during his presentation.
Rauf had previously highlighted that this initiative could clarify the confusion, particularly concerning the residents' residential address management system, which has thus far relied solely on the mileage method, complicating communication for relevant agencies.
The Melaka Digital Village Project has enhanced 623 villages using a population management and administration system that was formerly reliant on traditional methods.
This commendable initiative also garnered strategic support from the Malaysian Communications and Multimedia Commission (MCMC).
Representative for the People Program (WRUR)
A clear work process has elevated the administration of the Melaka State Government to a new level, making it more efficient and attentive to the issues faced by the people.
The State Government's dedicated approach in addressing the public's concerns through this WRUR has evidently resulted in a more constructive shift toward resolutions that align with the administrative practices of the Melaka State Government.
The dedication to creating change has evidently elicited a reaction as before, with 220 complaints reported in the Durian Tunggal DUN region during the WRUR.
One of the addressed complaints is the construction of an extra building at Sekolah Jenis Kebangsaan Cina (SJKC) Chabau, anticipated to be fully finished by early next year.
The effort to promote the State Government's management with Local Authorities (PBT) and district offices concerning land, flood, sports, tourism, and welfare issues has evidently made a significant impact, particularly under the guidance of Datuk Seri Utama Ab Rauf Bin Yusoh.
Digitization of Islamic Cemeteries
This digitalization advancement is tailored for Muslims, who represent the official religion in Malaysia.
The "Digital Graves" cemetery management system, another concept from Datuk Seri Ab Rauf Yusoh. The system relies on digital numbering for every grave plot to assist heirs in locating the sites of their relatives' graves over time.
"The quantity of graves is growing, and several of the original signs or markers have disappeared," said DSU Ab Rauf Yusoh.
The system viewed as a crucial advancement in addressing the difficulties of conventional cemetery management, as numerous heirs struggle to locate graves because of the absence of lasting physical markers. Ab Rauf has highlighted that the initiative will offer more structured and methodical amenities
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